Should handling toxins be a functional role of all managers?
They may have to draw on others in their unit who are talented and willing handlers to complement their own efforts. I think that managers can proceed quite confidently with the assumption that "there is always grief somewhere in the workroom!"
| There is a lot of suffering in the workplace and it shows little sign of letting up. |
| — Peter Frost |
To the extent that managers do leadership work, and many do, they need to incorporate into their skillset some degree of toxin handling to deal with the fallout from their actions.
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